​Welcome to our Privacy Policy | Your privacy is critically important to us
Uniquehands Nonemergency Medical Transportation
is located at 11166 Fairfax Blvd, Fairfax, VA 22030, United States of America
At UniqueHands Non-Emergency Medical Transportation ("UniqueHands," "we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, request transportation services, complete online forms, contact our team, or otherwise interact with us.
This Privacy Policy applies only to information collected through the UniqueHands website and related online services. It does not apply to information collected through other channels unless otherwise stated. By using our website, you acknowledge that you have read and agree to the practices described in this Privacy Policy.
At UniqueHands Non-Emergency Medical Transportation, we are committed to protecting the privacy and confidentiality of every client, family member, caregiver, healthcare provider, and website visitor. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, request transportation services, communicate with our team, or use any of our services.
This Privacy Policy, together with our Terms of Service and any additional policies referenced on this website, governs your use of the UniqueHands website and related services. Depending on how you interact with our website, you may be asked to review and accept additional terms, notices, or consent forms where applicable.
Information We Collect
To coordinate safe, efficient, and personalized transportation services, UniqueHands may collect certain personal information, including:
- Personal Information: Your name, mailing address, telephone number, email address, date of birth, and emergency contact information.
- Transportation Information: Pickup and destination addresses, appointment dates and times, mobility needs, transportation preferences, and any special instructions necessary to provide your requested service.
- Medical-Related Information: Limited health or mobility information that is voluntarily provided and reasonably necessary to safely accommodate your transportation needs, such as wheelchair use, stretcher transportation requirements, mobility limitations, or assistance needs.
- Payment Information: Billing information, payment method details, and transaction history for services rendered. Payment information is processed securely and is not stored longer than necessary to complete authorized transactions.
- Website Information: Information you provide through contact forms, quote requests, employment applications, SMS inquiries, emails, or other communications submitted through our website.
How We Use Your Information
We use the information we collect to provide high-quality non-emergency medical transportation services and to improve your overall experience. Your information may be used to:
- Schedule and Coordinate Transportation: Arrange, confirm, modify, and manage transportation requests, including pickup and destination details.
- Communicate With You: Send appointment confirmations, transportation updates, service notifications, and respond to questions or customer service requests.
- Provide Safe Transportation: Use mobility or medical-related information that you voluntarily provide to help ensure appropriate vehicles, equipment, and assistance are available during your trip.
- Process Payments: Complete billing transactions, issue invoices or receipts, and maintain payment records.
- Improve Our Services: Analyze service performance, customer feedback, and website usage to enhance the quality, efficiency, and reliability of our transportation services.
- Comply With Legal Requirements: Meet applicable federal, state, and local laws, regulations, legal obligations, and lawful requests from government authorities when required.
Disclosure of Information
UniqueHands respects your privacy and does not sell, rent, or trade your personal information. We only share information when it is necessary to provide our services, comply with legal obligations, or protect the safety of our clients and staff. Information may be shared with:
- Transportation Personnel: Our drivers, transportation coordinators, and authorized staff who require the information to safely schedule and provide your transportation services.
- Healthcare Providers: Hospitals, physician offices, rehabilitation centers, assisted living communities, nursing facilities, or other healthcare providers when necessary to coordinate your transportation or facilitate your requested service.
- Trusted Service Providers: Third-party vendors who assist with payment processing, website hosting, communications, scheduling software, or other business operations. These providers are required to maintain the confidentiality and security of your information.
- Legal or Regulatory Authorities: When required by applicable law, court order, legal process, or governmental request, or when necessary to protect the rights, safety, or property of UniqueHands, our clients, or others.
Website Visitors
Like most websites, UniqueHands automatically collects certain non-personal information that web browsers and devices make available. This information may include your browser type, device type, operating system, language preference, Internet Protocol (IP) address, referring website, pages visited, and the date and time of your visit.
We use this information to better understand how visitors use our website, improve website performance, enhance the user experience, monitor security, and analyze overall website traffic. This information is generally collected in aggregate and is not used to personally identify individual visitors. From time to time, we may review or publish aggregated, anonymous website statistics to better understand usage trends and improve our online services.
Website Usage Information
UniqueHands may automatically collect certain technical information when you visit our website, including your Internet Protocol (IP) address, browser type, device information, operating system, pages viewed, and the date and time of your visit. This information helps us maintain website security, diagnose technical issues, analyze website performance, and improve the overall user experience.
We do not collect IP addresses for user accounts or blog comments, as our website does not require visitors to create accounts or submit public comments. Any information collected is used solely for legitimate business, security, and website administration purposes.
Gathering of Personally Identifiable Information
Certain features of the UniqueHands website require you to voluntarily provide personal information. The type of information we collect depends on how you interact with our website and services.
For example, when you request a transportation quote, schedule a trip, complete a contact form, submit an employment application, subscribe to updates, or communicate with our team, we may ask for information such as your name, telephone number, email address, pickup and destination information, and any additional details needed to respond to your request or coordinate transportation services.
We collect only the information that is reasonably necessary to provide our services, communicate with you, improve your experience, and fulfill our business and legal obligations.
Security of Your Information
Protecting your personal information is a priority at UniqueHands. We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, misuse, or destruction.
While we take commercially reasonable measures to secure your information, no method of transmitting data over the Internet or storing electronic information is completely secure. As a result, we cannot guarantee absolute security. We encourage you to use caution when submitting personal information online and to contact us immediately if you believe your information has been compromised.
Cookies and Website Analytics
UniqueHands uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, remember user preferences, and enhance website functionality. We may also use trusted analytics services, such as Google Analytics, to collect anonymous information about website traffic, pages visited, and overall website performance.
You can choose to disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and performance of portions of our website. We do not use cookies to sell your personal information or to track your activity for unrelated advertising purposes.
Links to Third-Party Websites
The UniqueHands website may contain links to third-party websites or resources for your convenience and informational purposes. These websites are operated independently and are not owned or controlled by UniqueHands.
Once you leave our website, any information you provide is subject to the privacy policies and terms of the third-party website. We encourage you to review those policies before sharing any personal information. UniqueHands is not responsible for the content, security, privacy practices, or services offered by third-party websites or organizations.
Advertising and Remarketing
UniqueHands may use advertising and remarketing services provided by trusted third-party platforms, including Google, Meta (Facebook and Instagram), YouTube, and other advertising partners. These services may use cookies, pixels, or similar technologies to display relevant advertisements to individuals who have previously visited our website or interacted with our online content.
For example, if you visit our website but do not submit a transportation request or contact our team, you may later see a UniqueHands advertisement on Google Search, YouTube, Facebook, Instagram, or other participating websites.
These third-party providers may collect anonymous information about your interactions with our website in accordance with their own privacy policies. UniqueHands does not receive personally identifiable information through these advertising services unless you voluntarily provide it to us.
You can manage your advertising preferences or opt out of personalized advertising through your browser settings or by visiting the privacy and advertising settings provided by Google, Meta, or other applicable advertising platforms.
Aggregated Website Statistics
UniqueHands may collect and analyze aggregated, anonymous statistics regarding how visitors use our website. This information helps us better understand website traffic, improve site performance, enhance the user experience, and evaluate the effectiveness of our content and services.
Any statistical information that we may share is presented only in aggregate form and does not identify individual visitors. We do not disclose personally identifiable information as part of these repo
Your Privacy Choices
You have control over the personal information you share with us. Subject to applicable law, you may have the right to:
- Request access to the personal information we maintain about you.
- Request that we correct or update inaccurate or incomplete information.
- Request the deletion of your personal information, subject to legal, regulatory, or business record retention requirements.
- Opt out of receiving promotional emails or marketing communications from UniqueHands. Please note that you may still receive important service-related communications regarding your transportation requests or appointments.
- To exercise any of these rights or if you have questions about your personal information, please contact us using the information provided at the end of this Privacy Policy.
What Will We Do With Your Information?
When you contact UniqueHands, request transportation services, complete a form on our website, or communicate with our team, we use the information you provide solely to respond to your inquiry, coordinate your transportation, process payments, improve our services, and deliver the non-emergency medical transportation services you request.
We do not sell, rent, or trade your personal information to third parties. We may share your information only with authorized employees, transportation personnel, trusted service providers, healthcare facilities involved in coordinating your transportation, or when required by law. Any information shared is limited to what is reasonably necessary to provide our services or comply with legal obligations.
We are committed to handling your personal information responsibly and maintaining appropriate safeguards to help protect your privacy.
Cookies
UniqueHands uses cookies and similar technologies to enhance your browsing experience, improve website functionality, remember your preferences, and better understand how visitors interact with our website. We may also use trusted analytics tools to help us measure website performance and improve our online services.
A cookie is a small text file stored on your computer or mobile device when you visit a website. Cookies help websites recognize returning visitors, remember preferences, and collect anonymous information about website usage.
You may choose to disable or manage cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of some features of the UniqueHands website.
By continuing to use our website without changing your browser's cookie settings, you consent to our use of cookies as described in this Privacy Policy.
Privacy Policy Changes
UniqueHands may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the services we provide. When we make material changes, we will update the Effective Date at the top or bottom of this Privacy Policy and post the revised version on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the UniqueHands website after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy, your personal information, or the privacy practices of UniqueHands, please contact us using the information provided on our Contact page, by telephone, email, or by mail at our business address.
We are committed to addressing your questions and concerns promptly and professionally.
By using the UniqueHands website or requesting our non-emergency medical transportation services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your information as described herein. We appreciate the trust you place in UniqueHands and remain committed to protecting the privacy, security, and confidentiality of your personal information.