Privacy Policy

01. Scope of This Privacy Policy

This Privacy Policy describes how UniqueHands handles information collected through our website, online transportation inquiry forms, email communications, telephone or text interactions, and information provided to us when arranging or coordinating transportation services.

Certain interactions may be subject to additional notices, consent requirements, or agreements. Where applicable, those notices will supplement this policy.

UniqueHands provides scheduled, private-pay non-emergency medical transportation. Our transportation services may involve coordination with passengers, authorized family members, caregivers, hospitals, medical practices, rehabilitation facilities, and residential care communities.

02. Information We Collect

The types of information we collect depend on the nature of your interaction with UniqueHands and the information reasonably needed to respond to your request or arrange transportation.

Personal & Contact Information

• Name, telephone number, email address, and mailing or billing address.
• Emergency contact information or authorized caregiver and family contact details.
• Date of birth or other identifying details when relevant to a transportation arrangement.

Transportation & Trip Information

• Pickup and destination addresses.
• Requested dates, appointment times, and transportation schedules.
• One-way, round-trip, and waiting service preferences.
• Passenger assistance requests, vehicle needs, and special pickup or destination instructions.

Mobility & Health-Related Information

When relevant to transportation planning, we may collect limited information about a passenger's mobility or assistance needs, such as wheelchair or stretcher requirements, the need for additional transfer assistance, or other accommodations necessary for the requested trip.

Billing & Transaction Information

We may collect billing details, transaction information, payment confirmation records, and information required to process payments, issue invoices, or provide receipts. Payment details may also be processed by third-party payment service providers.

Communications & Forms

We may retain information you voluntarily provide through website forms, transportation requests, email, SMS, employment applications, and customer service inquiries, including information needed to respond or follow up.

03. How We Use Your Information

UniqueHands uses the information collected for legitimate transportation coordination, customer communication, business operations, website administration, and applicable legal purposes.

• Transportation Scheduling: To review, arrange, confirm, modify, and coordinate requested transportation services.
• Passenger Accommodations: To identify suitable transportation arrangements based on mobility, equipment, and assistance needs.
• Customer Communication: To answer inquiries, provide service updates, send trip information, and follow up on requests.
• Payments & Records: To process transactions, maintain invoices, document services, and manage billing questions.
• Service Improvement: To evaluate customer feedback, address service concerns, and improve operations.
• Website Administration: To maintain website functionality, investigate technical problems, and evaluate site performance.
• Legal & Safety Requirements: To meet applicable obligations, respond to lawful requests, and protect the rights or safety of passengers, employees, and others.

Information collected for transportation arrangements is used in a manner consistent with the purpose for which it was provided and applicable law.

04. How We Share Information

UniqueHands does not sell personal information as customer contact lists. We may disclose information when reasonably necessary to coordinate services, support our operations, or fulfill legal obligations.

Transportation Personnel

Authorized drivers, dispatchers, scheduling personnel, and administrative staff may receive information necessary to arrange and perform transportation services.

Healthcare Facilities & Care Coordinators

When relevant to a passenger's requested transportation, information may be shared with hospitals, rehabilitation centers, physician offices, assisted living communities, nursing facilities, and other involved care coordinators.

Third-Party Service Providers

Vendors supporting website hosting, payment processing, scheduling, communications, analytics, and business administration may process information on our behalf, subject to applicable contractual or legal protections.

Legal Requirements & Safety

We may disclose information when required by law, legal process, or applicable regulatory requirements, or when reasonably necessary to address significant safety concerns or protect legal rights.

05. Website Usage & Technical Information

When you visit our website, certain technical information may be collected automatically through the website, hosting infrastructure, or analytics technologies.

This information may include:

• Internet Protocol (IP) address.
• Browser and device type.
• Operating system and language settings.
• Website pages viewed and approximate visit times.
• Referring websites or search traffic sources.
• Technical information related to website performance and security.

We may use this information to maintain functionality, identify errors, analyze traffic patterns, evaluate content performance, and improve the user experience.

Aggregated Website Statistics

We may review aggregated statistics about visitor activity, page usage, and service interest to inform business and website improvements. Where statistics are reported in anonymous or aggregated form, they are intended not to identify individual visitors.

06. Cookies & Website Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support site functionality, remember settings, analyze performance, and understand how visitors interact with online content.

A cookie is a small data file placed on a browser or device when visiting a website. Certain cookies are necessary for website functionality, while others may be associated with analytics or advertising services.

You may adjust your browser settings to block, restrict, or delete cookies. Disabling certain technologies may affect portions of the website. Where required by applicable law, additional cookie notices or choices may be provided.

We may use website analytics providers, including Google Analytics where enabled, to help us evaluate overall website usage and performance.

07. Advertising & Remarketing

UniqueHands may use digital advertising or remarketing technologies offered by services such as Google, Meta, and other advertising platforms where those tools are enabled.

These technologies may collect or process information about website visits, device activity, or interactions with advertisements in accordance with the applicable provider's practices.

Visitors may be able to manage personalized advertising preferences through browser controls or the privacy settings offered by relevant advertising providers.

08. Security of Your Information

UniqueHands recognizes the importance of protecting information entrusted to us. We seek to use reasonable administrative, technical, and operational safeguards appropriate to the information involved.

These measures are intended to reduce the risk of unauthorized access, misuse, alteration, disclosure, or loss.

No website, internet transmission, or electronic storage system can be guaranteed completely secure. We therefore encourage visitors to limit submissions to information necessary for their inquiries or transportation arrangements.

If you believe personal information you provided to UniqueHands has been compromised, please contact us using the details below.

09. How Long Information Is Retained

Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

Retention periods may differ depending on the type of information, the nature of the transportation transaction, legal requirements, and operational needs.

When information is no longer needed, it should be deleted, de-identified, or otherwise handled in accordance with applicable retention and security practices.

10. Your Privacy Choices & Requests

Depending on applicable law and the information involved, you may have certain choices or rights regarding your personal information.

• Request information about personal data UniqueHands maintains about you.
• Ask us to correct inaccurate or outdated personal information.
• Request deletion of information, subject to applicable legal and business recordkeeping requirements.
• Update contact preferences or request that we stop sending promotional communications.
• Manage available browser cookie and advertising preferences.

We may need to verify a requester's identity or authority before disclosing, correcting, or deleting personal information.

Even if you opt out of marketing communications, we may continue sending necessary service-related communications about requested transportation.

To submit a privacy request, email info@uhtrans.com or contact our team.

11. Links to Third-Party Websites

Our website may contain links to websites or services operated by third parties, including healthcare resources, transportation-related information, or other external providers.

UniqueHands does not control the privacy practices, security, or content of independently operated third-party websites.

We encourage visitors to review the privacy policies and terms of external websites before providing personal information.

12. Children's Personal Information

The UniqueHands website is intended for individuals seeking information about transportation services and those arranging transportation on behalf of passengers.

We do not knowingly use the website to solicit personal information directly from children under 13 without appropriate authorization.

A parent, legal guardian, or other authorized representative should coordinate transportation requests involving minors.

If you believe a child has provided personal information through the website without appropriate authorization, please contact our team.

13. Changes to This Privacy Policy

UniqueHands may revise this Privacy Policy when business practices, website features, privacy requirements, or applicable laws change.

Updates will be posted on this page. Where appropriate, we may also provide additional notice of material policy changes.

We encourage visitors to review this policy periodically to remain informed about how information is handled.